gopalakrishna

REMOTE ASSISTANCE: TAPPING INTO YOUR FRIENDS FOR HELP

Remote Assistance is a technology that allows users to ask for and receive
computer help from friends and family, co-workers, network administrators,
and IT departments, without having to have someone physically visit them at
their machine. Remote Assistance lets you invite someone you trust to help
you troubleshoot your computer or learn a new skill. The person you choose
will be able to view your screen from their monitor, chat with you, and, if
you give them permission, even take control of your computer using their
own mouse and keyboard. And it doesn’t matter how far away they are!
There are a few fundamentals for choosing a helper, while, and all of
the following terms must be meet:

Both parties must be using Windows XP.
Both parties must have Outlook Express, Microsoft Outlook, or Windows Messenger.

1.Both parties must be connected to the Internet.

2.Both parties, if also a part of a local area network (LAN), must have permission to use Remote Assistance from their network administrators.

3.Both parties must be willing to participate in the Remote Assistance session.

NOTE: Never agree to a Remote Assistance session from someone you don’t know. They could infect your computer with a virus or get your personal information.

Ask and You Shall Receive: Getting Remote Assistance

If you need assistance, you can ask for it using the Remote Assistance
option in Help and Support.
It’s easy to get free computer assistance from colleagues or friends;
simply click Invite Someone To Help You, choose a Windows Messenger
partner or an e-mail contact, and wait for them to respond. Once they
respond, you’ll use the Remote Assistance interface, shown in Figure
communicate with them over the Internet.