Cancelling your Virgin Media broadband is a straightforward process, but it’s important to consider a few factors before doing so. If you’re moving to an area where Virgin Media is unavailable, your package price is increasing after the initial contract period, or you’re unhappy with the broadband speed, you may want to cancel your service. If you’re out of contract and on a monthly rolling deal, you can cancel by giving Virgin Media 30 days’ notice. The quickest way to cancel is by calling their customer service team, but you can also send a letter. Exit fees may apply depending on your contract and package, but there are ways to avoid them, such as if your internet speeds are below Ofcom standards or if the service is unavailable in your new home. Once you’ve decided to cancel, you’ll need to pay any outstanding bills and return any equipment provided by Virgin Media.
Key Takeaways:
- Cancelling Virgin Media broadband is a simple process, but consider factors like availability and dissatisfaction with service before canceling.
- If you’re out of contract, giving 30 days’ notice is required for cancellation.
- Contacting customer service is the quickest way to cancel, but you can also send a letter.
- Exit fees may apply depending on your contract and package, but you can avoid them in certain circumstances.
- Remember to pay any outstanding bills and return any equipment provided by Virgin Media.
Steps to Cancel Virgin Media Broadband
To cancel Virgin Media broadband, follow these steps to ensure a smooth process:
1. Consider the factors: Before cancelling, assess if Virgin Media is unavailable in your new area, if your package price has increased, or if you are experiencing unsatisfactory broadband speed.
2. Give notice: If you are out of contract and on a monthly rolling deal, provide Virgin Media with 30 days’ notice of cancellation. This can be done by contacting their customer service team or sending a letter.
3. Check for exit fees: Depending on your contract and package, there may be exit fees. However, you can avoid these fees if your internet speeds are below Ofcom standards or if Virgin Media is not available in your new home.
4. Settle outstanding bills: Ensure that you have paid any outstanding bills before cancelling your Virgin Media broadband.
5. Return equipment: Don’t forget to return any equipment provided by Virgin Media, such as routers or modems. This will help you avoid any additional charges.
By following these steps, you can effectively cancel your Virgin Media broadband with ease and avoid any unnecessary hassle.
FAQ
How can I cancel my Virgin Media broadband?
You can cancel your Virgin Media broadband by giving them 30 days’ notice. The quickest way to cancel is by calling their customer service team, but you can also send a letter.
What should I consider before cancelling?
Before cancelling, you should consider factors such as availability in your new area, increasing package prices after the initial contract period, or unsatisfactory broadband speed.
Are there any exit fees for cancelling?
Exit fees may apply depending on your contract and package. However, you can avoid them if your internet speeds are below Ofcom standards or if the service is unavailable in your new home.
Do I need to pay any outstanding bills when cancelling?
Yes, you will need to pay any outstanding bills before cancelling your Virgin Media broadband.
Do I need to return any equipment provided by Virgin Media?
Yes, you will need to return any equipment provided by Virgin Media when cancelling your broadband service.