Returning your Comcast equipment is a simple process that can be done through three different methods. Whether you’re canceling your service or upgrading to newer equipment, it’s important to return the necessary items to avoid penalty fees.
Post Summary- There are three methods to return equipment to Comcast: schedule a pick-up via UPS, drop off at a local Comcast Xfinity Store, or ship back via UPS.
- Returning the equipment within 10 days of canceling the service helps avoid penalty fees.
- The equipment to be returned includes the xFi gateway, Xfinity TV boxes, Xfinity remote controls, power cords, coaxial and HDMI cables.
- The return process can be initiated through the Xfinity portal, where you can create a return request, print a shipping label, and schedule a pick-up with UPS.
- If preferred, the equipment can also be dropped off at a UPS store or at the nearest Xfinity store.
Methods for Returning Equipment to Comcast
There are three convenient methods for returning your Comcast equipment. Whether you prefer a pick-up, drop-off, or shipping option, Comcast has you covered. Here are the three methods:
Schedule Pick-up via UPS
Comcast offers a hassle-free pick-up service via UPS. Simply schedule a pick-up through the Xfinity portal, and a friendly UPS employee will come right to your doorstep to collect the equipment. This method is perfect for those who want to save time and avoid any additional trips. Just make sure you package the equipment securely to ensure a smooth pick-up process.
Drop off at Comcast Xfinity Store
If you prefer a more hands-on approach, you can drop off your equipment at a local Comcast Xfinity Store. This option allows you to return the equipment in person and get any additional assistance or clarification from the knowledgeable staff. Check the Xfinity website for the nearest store location and bring along all the necessary equipment for a seamless drop-off experience.
Ship back via UPS
For those who enjoy the convenience of shipping, Comcast offers the option to ship the equipment back via UPS. Begin the process by creating a return request through the Xfinity portal. You can then print a shipping label to attach to the package and drop it off at a nearby UPS store. This method is ideal if you live far from a Comcast Xfinity Store or prefer the ease of shipping the equipment back at your own convenience.
| Equipment to Return | Items Included |
|---|---|
| xFi gateway | Gateway device, power cord |
| Xfinity TV boxes | TV box(es), power cord(s), HDMI cable(s) |
| Xfinity remote controls | Remote control(s) |
| Cables | Coaxial cable(s), HDMI cable(s) |
Remember, no matter which method you choose, it is essential to return all the necessary equipment within 10 days of canceling your Comcast service. This will help you avoid any penalty fees and ensure a smooth transition. Take advantage of the convenient options Comcast provides and return your equipment promptly to complete the process hassle-free.
Initiating the Equipment Return Process
To begin the equipment return process, follow these simple steps through the Xfinity portal. First, log in to your Xfinity account using your username and password. Once you’re logged in, navigate to the “Manage Equipment” section, where you’ll find the option to create a return request. Click on this option to proceed.
On the return request page, you’ll be asked to provide details about the equipment you wish to return. This includes the type of equipment, such as the xFi gateway, Xfinity TV boxes, Xfinity remote controls, power cords, coaxial and HDMI cables. Make sure to indicate the quantity of each item accurately.
Once you’ve submitted the return request, the Xfinity portal will generate a shipping label for you. You can then print the label and affix it securely to the package containing the equipment. If you prefer not to print the label yourself, you can also choose to have it mailed to you.
After preparing the package with the equipment and attaching the shipping label, you have a couple of options for returning it. You can schedule a pick-up with UPS, where a UPS employee will come to your house to collect the package. Alternatively, you can drop off the package at a UPS store or submit it at the nearest Xfinity store. Be sure to return the equipment within 10 days of canceling the service to avoid any penalty fees.
Summary:
- Log in to your Xfinity account and navigate to the “Manage Equipment” section.
- Create a return request, specifying the type and quantity of equipment you wish to return.
- Print the generated shipping label or request to have it mailed to you.
- Schedule a pick-up with UPS, drop off at a UPS store, or submit the package at the nearest Xfinity store.
- Ensure the equipment is returned within 10 days of canceling the service to avoid penalty fees.
| Equipment to Return | Quantity |
|---|---|
| xFi gateway | 1 |
| Xfinity TV boxes | 2 |
| Xfinity remote controls | 3 |
| Power cords | 2 |
| Coaxial cables | 1 |
| HDMI cables | 1 |
Conclusion
Returning your Comcast equipment is a crucial step in closing your account successfully and avoiding unnecessary charges. When returning equipment to Comcast, you have three convenient methods to choose from. The first option is to schedule a pick-up via UPS, where a UPS employee will come directly to your house to collect the equipment. This eliminates the hassle of having to transport it yourself.
If you prefer, you can also drop off the equipment at a local Comcast Xfinity Store. This allows for a quick and easy return process, as you can simply bring the equipment to the store and hand it over to a Comcast representative. They will ensure that it is properly processed.
The third option is to ship the equipment back to Comcast using UPS. This can be done by printing a shipping label through the Xfinity portal. Once you have the label, you can package up the equipment and drop it off at a UPS store or even submit it at the nearest Xfinity store.
Regardless of the method you choose, it is important to return all the necessary equipment within 10 days of canceling your service. The equipment that needs to be returned includes the xFi gateway, Xfinity TV boxes, Xfinity remote controls, power cords, coaxial, and HDMI cables. By following the return process and returning the equipment promptly, you can ensure a smooth account closure and avoid any penalty fees. Take action today and return your Comcast equipment without delay.
FAQ
How can I return equipment to Comcast?
There are three methods available for returning equipment to Comcast. You can schedule a pick-up via UPS, drop off the equipment at a local Comcast Xfinity Store, or ship it back to Comcast using UPS.
What equipment do I need to return?
You will need to return the xFi gateway, Xfinity TV boxes, Xfinity remote controls, power cords, coaxial and HDMI cables.
When do I need to return the equipment?
It is important to return all the necessary equipment within 10 days of canceling your Comcast service to avoid penalty fees.
How do I initiate the equipment return process?
You can initiate the equipment return process through the Xfinity portal. Simply create a return request, print a shipping label, and schedule a pick-up with UPS. Alternatively, you can drop off the equipment at a UPS store or submit it at the nearest Xfinity store.
What happens if I don’t return the equipment on time?
If you fail to return the equipment within the specified timeframe, you may be subject to penalty fees. It is important to return the equipment promptly to avoid any additional charges.