Returning Your CenturyLink Modem

Returning your CenturyLink modem is a simple process that can be initiated through the CenturyLink website. If you need to return a modem to CenturyLink, you can start the return label process by clicking the “Start Your Return” button on the CenturyLink website. You will be directed to the UPS site, where you can continue as a guest and follow the instructions to get your return label.

You have two options for receiving the return label: you can either print and email it to yourself or request a QR code that can be scanned at a UPS Store. Once you have the return label, you need to carefully follow the packing and shipping instructions provided.

Make sure to gather all the modem and router equipment, pack them securely in a rigid box with cushioning material, and close the box with strong tape. You should also cover or remove any previous shipping labels on the box. Attach the printed return label to the box and drop it off at an authorized UPS Shipping Center location.

It is important to return your modem within 30 days if you are canceling service or ordering a replacement to avoid equipment charges. CenturyLink also has a modem recycling program, where you can ship your old modem back to them for refurbishing or recycling at no cost to you.

Post Summary

• Returning your CenturyLink modem is a simple process initiated through the CenturyLink website.
• You can obtain the return label by printing and emailing it or requesting a QR code for scanning at a UPS Store.
• Follow the provided packing and shipping instructions to securely pack and ship your modem.
• Return the modem within 30 days to avoid equipment charges if canceling service or ordering a replacement.
• Participate in the modem recycling program to refurbish or recycle your old modem for free.

Obtaining the Return Label

To obtain the return label for your CenturyLink modem, follow these steps through the CenturyLink website. Begin by navigating to the CenturyLink website and locating the “Start Your Return” button. Clicking on this button will redirect you to the UPS site, where you can continue as a guest and proceed with obtaining your return label.

Once you’re on the UPS site, you’ll be guided through the process of acquiring the return label. You have two options for receiving the label: printing and emailing it to yourself or requesting a QR code that can be scanned at a UPS Store. Choose the option that is most convenient for you.

Upon receiving the return label, it’s important to carefully follow the packing and shipping instructions provided. Begin by gathering all the modem and router equipment that you need to return along with the modem. Then, select a rigid box suitable for shipping and ensure it has sufficient cushioning material to protect the equipment during transit. Close the box securely with strong tape, making sure to cover or remove any previous shipping labels.

Attach the printed return label to the box, ensuring it is clearly visible. Finally, make your way to an authorized UPS Shipping Center location and drop off the package. Remember, it is crucial to return your modem within 30 days if you’re canceling your service or ordering a replacement to avoid any equipment charges. Additionally, don’t forget that CenturyLink offers a modem recycling program, allowing you to send back your old modem for refurbishing or recycling at no cost to you.

Step	Action
1	Locate the “Start Your Return” button on the CenturyLink website.
2	Click on the button to be redirected to the UPS site.
3	Continue as a guest on the UPS site and follow the instructions to obtain your return label.
4	Choose between printing and emailing the return label or requesting a QR code for scanning at a UPS Store.
5	Gather all the modem and router equipment, select a rigid box with cushioning material, and securely close the box.
6	Remove or cover any previous shipping labels on the box.
7	Attach the printed return label to the box.
8	Drop off the package at an authorized UPS Shipping Center location.

Packing and Shipping Instructions

Before returning your CenturyLink modem, it is crucial to follow the proper packing and shipping instructions. Failure to do so may result in damage to the equipment during transit, which could lead to additional charges or difficulties in processing your return. To ensure a smooth and hassle-free return process, please carefully read and follow the steps below.

Gather All Modem and Router Equipment

Begin by collecting all the necessary equipment for the return. This includes the modem, router, power cords, Ethernet cables, and any other accessories that were provided to you by CenturyLink. Check that you have everything needed to complete the return. It’s a good idea to organize the items and keep them together in one place for easy packing.

Select a Rigid Box and Securely Pack the Equipment

Choose a sturdy and rigid box that can adequately protect your modem and its accessories during shipping. Make sure the box is big enough to accommodate all the items without excessive movement. Use cushioning material such as bubble wrap or packing peanuts to create a protective layer around the equipment. This will help prevent any damage that may occur during transportation.

1. Place the modem and accessories inside the box, ensuring they fit securely and do not move around.
2. Add additional cushioning material to fill any gaps and provide extra protection.
3. Close the box and seal it with strong tape to ensure it stays shut during transit.

Prior to affixing the return label, it’s essential to remove any previous shipping labels or markings from the box. This will prevent any confusion or misdirection during the return process. Once the box is clear of any old labels, attach the printed return label provided by CenturyLink. Make sure it is securely fastened to the box and clearly visible.

“Proper packing and shipping are vital when returning your CenturyLink modem. Following the instructions will help protect the equipment during transit and ensure a smooth return process.” – CenturyLink Support

Finally, take the packaged modem to an authorized UPS Shipping Center location. They will assist you in completing the shipping process and provide you with a receipt as proof of shipment. Keep this receipt for your records in case any issues arise. Remember, it is important to return your modem within 30 days if you are canceling your service or ordering a replacement to avoid any potential equipment charges. Additionally, consider participating in CenturyLink’s modem recycling program, which allows you to send your old modem back for refurbishing or recycling at no cost to you.

Important Steps for Returning Your CenturyLink Modem	Benefits of Following the Instructions
1. Gather all modem and router equipment.	– Prevent damage during transit
2. Select a rigid box and securely pack the equipment.	– Ensure items are protected
3. Remove previous shipping labels and attach the return label.	– Avoid confusion or misdirection
4. Drop off the package at an authorized UPS Shipping Center.	– Obtain proof of shipment
5. Return your modem within 30 days to avoid equipment charges.	– Save money and avoid complications
6. Consider participating in the modem recycling program.	– Contribute to environmental sustainability

Importance of Timely Returns

Returning your CenturyLink modem within 30 days is essential to avoid unnecessary charges and ensure a smooth process. Whether you are canceling your service or ordering a replacement, adhering to the return timeline is crucial. Failure to return the equipment promptly may result in additional fees that could otherwise be avoided.

CenturyLink requires customers to initiate the return process within 30 days of canceling their service or receiving a replacement modem. By returning the modem within this timeframe, you can avoid being charged for the equipment you no longer need. Promptly returning the modem allows CenturyLink to efficiently manage their inventory and ensure that customers have access to the latest technology.

When returning your CenturyLink modem, be sure to follow the packing and shipping instructions carefully. Gather all the modem and router equipment and pack them securely in a rigid box with cushioning material. It is important to remove or cover any previous shipping labels on the box to prevent any confusion. Attach the printed return label provided by CenturyLink to the box and drop it off at an authorized UPS Shipping Center location.

Additionally, CenturyLink offers a modem recycling program where you can ship your old modem back to them for refurbishing or recycling at no cost to you. This is a great opportunity to dispose of your old equipment responsibly and contribute to environmental conservation efforts. By participating in the modem recycling program, you not only avoid equipment charges but also make a positive impact on the planet.

Returning Your CenturyLink Modem: Important Steps
Initiate the return process within 30 days of canceling your service or receiving a replacement modem.
Gather all the modem and router equipment and securely pack them in a rigid box with cushioning material.
Remove or cover any previous shipping labels on the box to avoid confusion.
Attach the printed return label provided by CenturyLink to the box.
Drop off the package at an authorized UPS Shipping Center location.

Conclusion

Returning your CenturyLink modem is a straightforward process that, when done correctly and within the specified timeframe, helps avoid unnecessary charges and contributes to a more sustainable future.

To start the return label process, simply click the “Start Your Return” button on the CenturyLink website. You will then be directed to the UPS site, where you can continue as a guest and follow the instructions to obtain your return label. Two options are available for receiving the label: you can either print and email it to yourself or request a QR code that can be scanned at a UPS Store.

Once you have the return label, it is important to carefully follow the packing and shipping instructions provided. Gather all the modem and router equipment, pack them securely in a rigid box with cushioning material, and close the box with strong tape. Make sure to cover or remove any previous shipping labels on the box. Attach the printed return label to the box and drop it off at an authorized UPS Shipping Center location.

If you are canceling your CenturyLink service or ordering a replacement, it is crucial to return your modem within 30 days to avoid equipment charges. Additionally, CenturyLink offers a modem recycling program, allowing you to ship your old modem back for refurbishing or recycling at no cost to you. By participating in this program, you not only avoid contributing to electronic waste but also contribute to a more sustainable future.