Troubleshooting Webex On Mac

Get hassle-free Webex on Mac: Follow troubleshooting tips, update Java, and test your microphone for better performance.

Struggling with Webex On Mac can be a real headache, especially when you need it for crucial meetings or presentations. It’s no secret that connection problems, audio hiccups, and video glitches are quite common with this application.

Fear not; our comprehensive guide will provide easy steps to troubleshoot these issues and get your Webex running smoothly again on your Mac. Ready to banish those pesky Webex woes? Let’s dive in!

Quick Summary

  • Ensure a stable internet connection, update Webex to the latest version, and check system requirements to troubleshoot connection issues with Webex on Mac.
  • If the connecting dialogue box doesn’t go away, try closing and reopening the app, checking for updates, clearing browser cache and cookies, or contacting Webex support.
  • Install Java for Webex meetings on your Macbook to resolve compatibility issues. Update Java regularly or explore alternative options if running macOS Catalina (10.15) or newer.
  • Troubleshoot camera issues by checking camera settings in preferences, granting camera access permissions, closing other camera-using apps, updating software, testing with other apps, and contacting support if necessary.
  • Resolve microphone problems by checking System Preferences > Sound settings and testing with other applications.

Troubleshooting Webex Connection Issues on Mac

If you’re experiencing issues starting or joining meetings, or if the connecting dialogue box won’t go away on your Mac, you can take a few troubleshooting steps to resolve these Webex connection problems.

Unable to start or join meetings

Experiencing issues with starting or joining Webex meetings on your MacBook can be frustrating, but don’t worry; this issue can often be solved with a few simple steps.

Here’s what you can do:

  1. Ensure that you’re connected to a stable and robust Internet connection. A slow or intermittent network can lead to problems in starting or joining meetings.
  2. Update your Webex app to the latest version available – outdated software may cause compatibility issues.
  3. Make sure your MacBook meets the system requirements for running Webex Meetings.
  4. Try restarting your machine if the problem persists after checking these suggestions.
  5. Check permissions on your Mac, as improper settings could obstruct the functionality of Webex. For example, according to Cisco’s instructions, you must allow Webex permissions in Security & Privacy settings located in the System Preferences.
  6. If none of these solutions works, uninstall and reinstall the Webex application on your Mac – sometimes, fresh installations can rectify glitches causing such issues.

Connecting the dialogue box does not go away

If the connecting dialogue box in Webex on your Mac disappears, it can be frustrating. Luckily, you can take a few steps to resolve this issue. First, make sure that you have a stable internet connection.

Connecting the dialogue box does not go away

Slow or intermittent connectivity can cause the dialogue box to remain open.

Next, try closing and reopening the Webex application. A simple restart can sometimes fix minor glitches and clear any temporary issues causing the dialogue box to persist.

If that doesn’t work, check for any updates for your macOS system and the Webex app.

Keeping both up-to-date ensures compatibility and might resolve any underlying bugs.

Another solution is to clear your browser cache and cookies. Over time, these files can accumulate and interfere with the proper functioning of websites like Webex. Clearing them can help freshen up the browsing experience.

If none of these solutions works, contacting Webex support for further assistance with this specific issue is always recommended.

They have specialized knowledge and resources tailored specifically for troubleshooting their platform on Mac devices.

Install Java for Webex meetings

To ensure smooth functionality of Webex meetings on your Macbook, it is important to have Java installed.

Install Java for Webex meetings

Follow these steps to install Java for Webex meetings:

  1. Visit the official Oracle website ( and navigate to the Java download page.
  2. Click on the “Download” button next to the latest version of Java, specifically designed for Mac.
  3. Once the download is complete, locate the downloaded file in your Downloads folder and double-click on it to launch the installer.
  4. Follow the on-screen instructions to install Java on your Macbook.
  5. After installation, restart your computer for the changes to take effect.
  6. Open Webex Meetings on your Macbook and check if the issues are resolved.

Troubleshooting Webex Video and Audio Issues on Mac

Fixing video and audio problems with Cisco Webex on your Mac is crucial for a seamless meeting experience.

Camera not working

Is your camera not working while using Cisco Webex on your MacBook? Don’t worry; we have some troubleshooting tips for you:

  1. Check camera settings: Ensure the camera is enabled and selected as the default camera in Webex. Go to Preferences > Video, and select the correct camera from the dropdown menu.
  2. Grant camera access: Confirm that Webex has permission to access your camera. Go to System Preferences > Security & Privacy > Privacy tab. Click on Camera in the left sidebar and ensure that Webex is checked.
  3. Close other apps using the camera: Sometimes, other applications might be blocking your camera’s usage. Close any other apps utilizing the camera, such as FaceTime or Skype.
  4. Restart the app and device: Quit Webex completely and relaunch it. Additionally, try restarting your MacBook to refresh the system settings.
  5. Update software: Ensure that Webex and your operating system are up-to-date with the latest available versions. Updates often include bug fixes and performance improvements.
  6. Test with another app: Use a different video conferencing app, like Zoom or FaceTime, to check if the issue lies solely with Webex or if it’s a general problem with your camera.
  7. Contact support: If none of these steps resolves the issue, contact Cisco Webex support for further assistance.

Microphone not working

Is your microphone not working during Webex meetings on your Mac? Don’t worry.

Here are some troubleshooting steps you can try:

  • Check your microphone settings: Go to your Mac’s System Preferences and click “Sound.” Make sure the correct input device is selected for the microphone.
  • Test your microphone in other applications: Open another application on your Mac that uses the microphone, such as Voice Memos or QuickTime Player. If the microphone works there but not in Webex, it could be a specific problem.
  • Grant permissions to access the microphone: Sometimes, macOS may ask for permission to grant Webex access. If you previously denied this permission or accidentally missed it, you can check by going to System Preferences > Security & Privacy > Microphone. Ensure that Webex is allowed access.
  • Restart Webex and your Mac: Close the Webex application completely and reopen it. Additionally, try restarting your Mac to see if that resolves any temporary issues.
  • Update the Webex app: Make sure you have the latest version of the Webex app installed on your Mac. You can check for updates in the App Store or through Cisco’s website.
  • Disconnect and reconnect any external microphones: If you’re using an external microphone, try disconnecting it and reconnecting it again. Sometimes, a loose connection can cause issues with audio input.

Screen sharing issues

Is your screen-sharing feature in Webex giving you trouble?

Here are some common screen-sharing issues Mac users may encounter and their solutions:

  • Screen sharing option not available: If you cannot find the screen sharing option in your Webex meeting, ensure you have the latest version of the Webex app installed on your Mac. Updating the app can often resolve this issue.
  • Black or frozen shared screens: If the shared screen appears black or frozen for you and others in the meeting, try disabling any VPN or proxy connections that you might have active. These network configurations can sometimes interfere with screen sharing.
  • Audio not shared with screen: If you share a video or play audio during a screen share, but the audio is not transmitted to other participants, check your Mac’s sound settings. Ensure the correct output device is selected and the volume is not muted.
  • User access control issues: If you cannot start or stop screen sharing during a Webex meeting, it could be due to user access control settings on your Mac. Go to “System Preferences” > “Security & Privacy” > “Privacy” tab > “Screen Recording” and ensure that Webex Meetings has permission to record your screen.
  • Multiple monitor display issues: If you have multiple monitors connected to your Mac and experience difficulties sharing a specific monitor or window, try disconnecting all but one monitor before starting the meeting. This can help avoid conflicts with display configurations.

Fixing Webex Browser Compatibility Issues on Mac

Learn how to troubleshoot and fix common browser compatibility issues with Webex on your Mac, ensuring a seamless meeting experience.

Safari troubleshooting

If you’re experiencing issues with Webex on your Mac, particularly when using Safari, you can take several troubleshooting steps to resolve the problem.

Here’s a list of solutions to help you troubleshoot Safari compatibility problems with Webex:

  • Update Safari to the latest version: Keeping your browser up-to-date is crucial for optimal performance. Make sure you have the latest version of Safari installed on your Mac.
  • Clear cache and cookies: Accumulated cache and cookies can sometimes interfere with the proper functioning of web applications like Webex. Clearing these can help resolve any conflicts.
  • Disable browser extensions: Some extensions may conflict with Webex and cause issues. Temporarily disabling them can help identify if they are the root cause of the problem.
  • Adjust browser settings: Ensure that JavaScript is enabled in your Safari settings. To do this, go to Preferences > Security and make sure “Enable JavaScript” is checked.
  • Restart your Mac: A simple restart can sometimes fix minor glitches or conflicts affecting Webex’s functionality.
  • Try a different browser: If you continue experiencing issues even after troubleshooting in Safari, try using an alternative browser like Google Chrome or Mozilla Firefox.

Chrome troubleshooting

If you’re using Google Chrome on your Macbook and experiencing issues with Cisco Webex Meetings.

Here are some troubleshooting tips to help you resolve the problems:

  1. Clear browser cache and cookies: Clearing your browser’s cache and cookies can often fix issues with Webex on Chrome. To do this, click on the three vertical dots in the top right corner of your browser window, select “More Tools,” and then “Clear Browsing Data.” Choose the appropriate time frame and ensure that “Cookies and other site data” and “Cached images and files” are selected before clicking “Clear data.”
  2. Update Chrome: Keeping your Chrome browser up to date is crucial for optimal Webex performance. To check for updates, click on the three vertical dots in the top right corner of your browser window, select “Help,” then “About Google Chrome.” If an update is available, follow the prompts to install it.
  3. Reset Chrome settings: If clearing the cache and updating Chrome doesn’t solve the issue, resetting your browser settings might help. To do this, go to Chrome settings by clicking on the three vertical dots in the top right corner of your browser window, select “Settings,” scroll down and click on “Advanced,” then under “Reset and clean up,” choose “Restore settings to their original defaults.”
  4. Disable Chrome extensions: Some browser extensions may interfere with Webex functionality. Try disabling all extensions temporarily to see if that resolves the issue. Go to Chrome settings by clicking on the three vertical dots in the top right corner of your browser window, select “More Tools,” then “Extensions.” Toggle off all enabled extensions.
  5. Check audio/video permissions: Ensure that Chrome can use your microphone and camera for Webex meetings. Go to Settings > Privacy > Microphone/Camera and make sure Google Chrome is allowed access.

Best Practices for Troubleshooting Webex on Mac

To ensure a smooth Webex experience on your Mac, remember to clear cache and cookies, update your browser and the Webex app, check camera and microphone settings, and restart your device if necessary.

If issues persist, don’t hesitate to contact Webex support for assistance. Ready to troubleshoot like a pro? Keep reading!

Clear cache and cookies

To ensure the smooth functioning of Webex on your Mac, it is important to clear cache and cookies regularly. This helps in resolving various performance issues that you may encounter.

Here’s how you can do it:

  1. Open your preferred web browser (Safari or Chrome).
  2. Go to the browser settings or preferences.
  3. Look for the option to clear browsing data or history.
  4. Select the option to clear cache and cookies.
  5. Choose the time range to delete the data (e.g., past hour, past day, etc.), or select “all time” for a complete clearing.
  6. Click the “Clear” or “Delete” button to initiate the process.
  7. Once the clearing is complete, restart your browser.

Update browser and Webex app

To ensure optimal performance when troubleshooting Webex on your Macbook, regularly updating your browser and the Webex app is important.

By keeping these components up to date, you can avoid compatibility issues and take advantage of the latest features and bug fixes.

Here are the steps for updating your browser and Webex app:

  1. Update your browser:
  • Regularly check for updates by navigating to the “About [browser name]” section in the browser’s settings menu.
  • If an update is available, click the option to update your browser.
  • Once the update is complete, relaunch the browser to apply the changes.
  1. Update Webex app:
  • Open the Webex app on your Macbook.
  • Check for updates by clicking on the “Help” or “Webex” menu at the top of the screen.
  • From there, select “Check for Updates” or a similar option.
  • If an update is available, follow the prompts to download and install it.
  • After installation, restart the Webex app to ensure that any necessary changes are applied.

Check camera and microphone settings

To ensure a smooth Webex experience on your Mac, it’s important to check your camera and microphone settings.

Here are the steps to follow:

  1. Open System Preferences on your Mac.
  2. Click on “Security & Privacy.”
  3. Select the “Privacy” tab.
  4. On the left sidebar, click “Camera” or “Microphone,” depending on which setting you want to check.
  5. Make sure that the checkbox next to Webex is selected.

Restart the device if necessary

If you’re experiencing issues with Webex on your Mac, one simple but effective troubleshooting step is to restart your device.

Restarting your Mac can help resolve technical glitches and refresh system processes, potentially addressing any conflicts causing Webex problems.

By rebooting, you give your device a clean start and allow it to clear out any temporary files or background processes that could be interfering with Webex’s functionality.

So if you’re encountering difficulties while using Cisco Webex Meetings on your Macbook, don’t forget to try restarting your device during troubleshooting.

This quick action might resolve minor hiccups and get your Webex experience back on track.

Contact Webex support if issues persist

If you’re still experiencing issues with Webex on your Mac even after trying the troubleshooting steps mentioned above, it’s time to contact the Webex support team.

They are experts in resolving technical problems and can provide personalized assistance for your issue.

Whether it’s a persistent connection problem, audio or video issue, or any other concern related to using Webex on your Mac, contacting their support will ensure you receive the necessary help to get things back on track.

Remember, they have a wealth of resources and knowledge specifically tailored for troubleshooting Webex meetings, making them the go-to resource when all else fails.


In conclusion, troubleshooting Webex on Mac doesn’t have to be daunting. Following the outlined steps and best practices, you can easily resolve common issues such as connection problems, video and audio glitches, and browser compatibility concerns.

Remember to keep your browser and Webex app updated, check camera and microphone settings, clear cache and cookies regularly, and don’t hesitate to contact Webex support if needed. With these solutions at hand, you’ll be able to enjoy smooth and productive meetings on your Mac without any hassle.