[Fixed] Facetime Green Screen Issue – 5 Easy Solutions

Are you stuck on a Facetime green screen? This could be due to a poor internet connection, or a minor glitch. If you’re stuck on a green screen whenever you Facetime, your internet connection might be the issue. To fix this, you can either disconnect and reconnect back to your WiFi, or reset your router.

It could also be software or hardware-related. In case it’s the latter, there’s nothing you can do other than contact your local Apple store for help. I faced the Facetime problem recently on my iPhone 12. I managed to sort it out since it was due to a minor software glitch. I explained how I did this below, along with other solutions you can try on both iOS devices and Mac computers.

How Do You Fix Facetime Green Screen Issue?

There are many ways to fix the background green screen issue. However, before we get started, double-check whether Facetime has been accidentally disabled. To check on iPhones:
  • Launch Settings
  • Go to Facetime
  • Toggle the feature on
On Mac computers:
  • Launch Facetime
  • Sign in with your Apple ID
  • Once that’s done, go to FaceTime and then click on the Preferences option
  • Toggle Facetime on if it’s been turned off
With that out of the way, here are some fixes to try:

Solution 1: Check Your Internet Connection

A poor network connection can cause Facetime issues, like the one you’re facing. You should be able to move closer to your router, or restart your modem. However, if that doesn’t work, you may have to switch to another WiFi network, or tap cellular data on. On your iPhone or iPad, you can try switching Airplane Mode on and then off. This will clear stubborn network issues that may be causing the internet issue. Here’s how:

Solution 2: Adjust Device Date and Time

Not many Apple users realize how important it is for iPhones and Macs to be set to the correct time. If it’s wrong, the entire OS can malfunction. You may have meddled with your date and time settings, and not changed them back. To set the correct time on iPhones:
  • Open Settings
  • Go to General
  • Click on Set Date & Time
  • Select Automatically
On Mac computers:
  • Launch System Preferences
  • From Preferences, click on Date & Time
  • Select Automatically

Solution 3: Restart iPad or iPhone

You might be dealing with a minor software glitch if you still have no luck. Maybe this is what causes the green background. A simple restart can help. If the glitch is more serious, you will have to do a force reboot. It’s essentially a more complex restart method. Just know that you can only force restart on iPhones and iPads, and not Mac computers. To force-reboot the iPhone 8 and later models, as well as the SE 2 and 3:
  • Press and quickly let go of the Volume Up button, then the Volume Down button
  • Press and hold the Power button until you see the Apple logo
iPhone 7 and 7 Plus:
  • Press and hold the Power and Volume Down keys until you see the Apple logo
iPhone 6, 6S and SE (1st gen):
  • Press the Power and Home keys at the same time, then let go when your device reboots.
On iPads with Face ID:
  • Press and quickly let go of the Volume button nearest to the Top/Power button
  • Press and quickly let go of the Volume button furthest away from the Top button
  • Long-hold the Top key until the startup logo appearsOn iPads with Home buttons:
  • Press and hold both the Top and Home keys until the startup screen pops up

Solution 4: Software Upgrade

You need to update iOS and Mac OS, or you will have to deal with various bugs. Some bugs can cause the Facetime app issue. So try updating your OS and see if this helps. If an outdated OS is what you’re facing, you’ve probably been getting software update notifications. Before you start updating, make sure you have a stable internet connection. On your iOS device:
  • Open the Settings app
  • Go to General
  • Click on Software Update
  • Tap on Install Now and wait for the latest OS version to download
On Mac computers:
  • Click on the System Preferences menu
  • Go to General in the Sidebar
  • Tap on Software Updates from the right
  • Wait for the latest MacOS version to install

Solution 5: Technical Help

If none of the above fixes worked, you may have a hardware issue on your hands. You can make an appointment with your local Apple store and ask them to take care of it. Depending on your warranty, you can get it fixed for free.


Answered below are some popular questions.

Why is my FaceTime screen green Color?

There are many reasons why your Facetime call may be stuck on a green color screen, and they include:
  • You might be facing the Facetime calls issue due to a minor software problem. You can restart or force-restart your device to take care of it.
  • Your video calls may be not be coming in due to a bad network connection. Check your internet speed and connect to another wireless network, or switch on mobile data.
  • Your phone or computer could be stuck on a bug. Updating them usually helps.
  • You could have a hardware problem on your hands. Make an appointment with your local Genius bar.

Final Thoughts

Many Apple users have faced the Facetime green screen problem. Slow internet speed is usually the culprit, so try connecting to another WiFi network to take care of this. The issue can also be software-related. A restart on your iPhone, iPad, and Mac computer can help.